Puri Police Introduces WhatsApp Chatbot for Enhanced Citizen Services

Original: Puri Police launches Puri Police Assistant WhatsApp chatbot for citizens

News 18•Apr 2, 20263 min

In a Nutshell

Puri Police in Odisha, India, launched the 'Puri Police Assistant' WhatsApp chatbot to streamline citizen services. The 24/7 service allows users to file complaints, report lost items, and access tourist information, enhancing safety and convenience for both residents and visitors.

Key Points

01The 'Puri Police Assistant' WhatsApp chatbot aims to improve citizen services in Puri, Odisha.
02Users can access the chatbot by scanning a QR code or messaging a designated WhatsApp number.
03Services include filing e-complaints, reporting lost phones, and providing tourist assistance.
04The initiative is part of broader efforts by Odisha Police to strengthen law and order.
05Significant successes have been reported in curbing Left-wing extremism in the state.

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Full Summary

On April 2, 2023, Puri Police in Odisha, India, launched the 'Puri Police Assistant' WhatsApp chatbot to enhance citizen services. This initiative, led by Central Inspector General Satyajit Nayak and Superintendent of Police Pratya Singh, aims to provide faster and more convenient access to police services. Citizens and tourists can use the chatbot 24/7 by scanning a QR code or sending a message to +91 8763199400. Services offered include filing e-complaints, reporting lost mobile phones, providing feedback, and accessing information about nearby police stations and parking. The chatbot is designed to assist tourists with safety and directions, improving their overall experience in Puri. This digital initiative aligns with ongoing efforts by Odisha Police to strengthen law enforcement and combat Left-wing extremism, with recent reports indicating significant successes in neutralizing Naxal threats in the region.

Key Figures

24/7

Availability of the chatbot service

27

Number of Naxals neutralized by security forces in 2025-26

156

Total Naxals eliminated from Odisha's ecosystem in the last 15 months

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Why It Matters

The introduction of the WhatsApp chatbot will facilitate quicker access to police services for both residents and tourists, enhancing safety and convenience in Puri.

Who is affected

Residents and tourists in Puri, Odisha.

What to know

Citizens and tourists are encouraged to utilize the chatbot for immediate assistance and to report issues.

FAQ

Citizens can access the chatbot by scanning a QR code or sending a 'Hi' message to +91 8763199400 on WhatsApp.

The chatbot offers services such as filing e-complaints, reporting lost mobile phones, giving feedback, and providing tourist assistance.

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