The consumer disputes redressal commission in Mohali has ruled against MakeMyTrip and Thai Airways for failing to refund a Chandigarh resident for nearly two years after a flight rescheduling. The resident had booked two tickets for a journey from Delhi to Sydney via Bangkok for ₹1.8 lakh (approximately $2,200 USD) on January 26, 2022. The flight was rescheduled to January 27, preventing the passenger from making the connecting flight. Despite multiple requests and a legal notice, the refund was not processed in a timely manner. The commission found both entities liable for the delay, citing it as a deficiency in service and unfair trade practice. It ordered both companies to pay 9% interest on the ticket amount from December 16, 2021, to December 19, 2023, along with ₹30,000 in compensation for mental distress and legal costs, holding them jointly responsible.