Policybazaar Expands Motor Insurance Claims Program to 186 Cities
Motor claims, simplified — faster processing across 186 cities with assured delivery program
Hindustan Times
Image: Hindustan Times
Policybazaar has launched its Assured Delivery Program (ADP) in 186 cities across India, enhancing motor insurance claims processing. The initiative aims to simplify claims with features like cashless repairs, dedicated support, and timely updates, benefiting nearly 30,000 customers since its 2024 introduction.
- 01The Assured Delivery Program now operates in 186 cities across India.
- 02Key features include cashless claims, dedicated support, and timely vehicle repairs.
- 03The program aims to address common consumer pain points in motor insurance claims.
- 04Policybazaar has already assisted nearly 30,000 customers through this initiative.
- 05The company plans to expand the program further, especially in Tier 3 cities.
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On April 2, 2026, in Gurugram, Policybazaar announced the expansion of its Assured Delivery Program (ADP) to 186 cities across India, building on its successful launch in 100 cities. This initiative aims to simplify the motor insurance claims process by addressing common issues such as delays and the need for frequent follow-ups. The program offers a dedicated point of contact for customers, ensuring cashless claims, timely vehicle repairs, and free pick-up and drop services. Minor repairs under ₹50,000 are completed within seven days, with warranties on repaired parts. Since its launch in 2024, nearly 30,000 customers have benefited from a more efficient claims experience. Sandeep Saraf, Business Head at Policybazaar, emphasized the program's commitment to transparency and customer satisfaction, with plans for further expansion, particularly in Tier 3 cities. The ADP exemplifies Policybazaar's customer-first approach, aiming to set new standards in the motor insurance claims ecosystem.
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The Assured Delivery Program aims to provide a hassle-free claims experience, significantly reducing the time and stress associated with motor insurance claims for vehicle owners.
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