During a townhall meeting, N Chandrasekaran (Chairman of Tata Sons) addressed Air India employees, acknowledging the airline's challenging phase due to leadership changes and operational disruptions caused by the ongoing conflict in West Asia. The resignation of Chief Executive Campbell Wilson in April added to the pressures faced by the airline, which has seen significant flight cancellations and rerouting, operating only about 30% of its normal West Asia schedule. Chandrasekaran emphasized the importance of safety and customer service, stating that these are non-negotiable priorities. He highlighted that over 17,000 employees have been hired and that structural changes have been made to improve operational efficiency. The Tata Group's commitment to Air India remains strong, with a focus on creating a globally competitive airline. He encouraged employees to maintain focus on execution and financial discipline, while also taking pride in their work amidst criticism. The transformation journey has just begun, and he urged everyone to keep the customer at the center of their efforts.