RailOne App Glitch Allows Ticketless Travel on Mumbai's Local Trains
RailOne glitch puts ticketless travel back on track

Image: Hindustan Times
A geo-fencing glitch in the RailOne ticketing app allows passengers to book tickets while on moving trains in Mumbai, undermining efforts to combat ticketless travel. This issue exacerbates overcrowding and delays in the already strained suburban rail network, prompting Central Railway officials to seek immediate fixes from the app's developers.
- 01The RailOne app's geo-fencing feature failed to prevent ticket bookings during train journeys.
- 02Ticketless travel contributes to overcrowding and delays in Mumbai's suburban rail network.
- 03Central Railway officials have reported multiple instances of mid-journey ticket bookings since March.
- 04Infrastructure projects aimed at easing congestion are ongoing but will take years to complete.
- 05Commuter groups criticize the current methodology for calculating train punctuality.
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A significant flaw in the RailOne ticketing app, used by the Central Railway (CR) in Mumbai, allows passengers to book unreserved tickets while traveling on moving local trains. This glitch undermines a key safeguard against ticketless travel, which has become a pressing issue amid overcrowding and delays on the suburban rail network. Since March, CR officials have noted multiple cases of passengers booking tickets mid-journey, particularly during routine ticket checks. The geo-fencing feature, designed to restrict ticket purchases to station premises, has failed to function as intended, prompting CR to reach out to the Centre for Railway Information Systems (CRIS) for a solution. Commuter associations suggest that the app should only allow ticket bookings when users are physically present at the station. The ongoing issue of ticketless travel is exacerbated by the high demand for AC local trains, which are often overcrowded, especially during peak hours. Delays of 10-15 minutes have become common, impacting commuter movement significantly. Infrastructure constraints and ongoing projects aimed at alleviating congestion are expected to take another two to four years to complete, leaving passengers frustrated with the current state of the rail system.
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The glitch in the RailOne app could lead to increased overcrowding and delays on Mumbai's local trains, affecting daily commuters' travel experiences.
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