Azeem Hussain, co-founder of FlexyPe, a checkout platform based in Bengaluru, India, has voiced serious concerns about inaccuracies in Zoho Books, an invoicing software. He claims that the software incorrectly marked failed transactions as successful, leading to a financial mismatch of ₹3.8 lakh (approximately $4,600 USD). Hussain expressed his frustration on LinkedIn, stating that despite being a payments company processing significant daily transactions, they did not catch the errors sooner due to their trust in Zoho's reliability. The discrepancies were uncovered during a manual audit of March data, prompting Hussain to review two years of records for further issues. He plans to file a formal complaint against Zoho and seek recovery of losses along with damages for the operational stress caused. In response, Zoho indicated that preliminary findings suggest the problem may be related to the payment gateway integration rather than its invoicing functionality. Cashfree Payments, the payment gateway mentioned, confirmed that the issue has been resolved and is collaborating with Zoho to prevent future occurrences.