Consumer Commission Orders Refund for Misleading Bilingual Course Advertisement
Study centre told to refund fee for providing bilingual course only in English
The Times Of IndiaImage: The Times Of India
The district consumer disputes redressal commission in Noida has ordered Study IQ IAS, a Gurugram-based study center, to refund ₹15,000 (approximately $180 USD) to a student for failing to provide a bilingual course as advertised. The commission also imposed a fine of ₹1,000 (approximately $12 USD) for the deficiency in service.
- 01Study IQ IAS must refund ₹15,000 to a student for not delivering a bilingual course.
- 02The commission ruled the study center committed a deficiency in service.
- 03Interest on the refund will be calculated at 6% per annum from the complaint date.
- 04The commission also imposed a fine of ₹1,000 for unfair trade practices.
- 05The case highlights the importance of adhering to advertised course details.
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In a significant ruling, the district consumer disputes redressal commission in Noida ordered Study IQ IAS, a study center based in Gurugram, to refund ₹15,000 (approximately $180 USD) to a student who enrolled in a bilingual course but received only English materials. The complainant, Pragyansh Singh, filed the complaint on July 19, 2025, after discovering that the course materials were entirely in English, contrary to the advertised bilingual offering. Despite multiple requests for resolution, the study center failed to respond or refund the fees. The commission, led by chairperson Anil Kumar Pundir and member Anju Sharma, ruled that the center's actions constituted a deficiency in service under the Consumer Protection Act. In addition to the refund, the commission imposed a fine of ₹1,000 (approximately $12 USD) for the mental distress caused to the complainant, highlighting the necessity for educational institutions to uphold their commitments.
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This ruling emphasizes the need for educational institutions to deliver on their advertised promises, ensuring students receive the services they pay for.
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