Haryana Governor Highlights State's Excellence in Timely Government Service Delivery
Haryana among top states in ensuring timely delivery of govt services to residents: Guv
Hindustan Times
Image: Hindustan Times
Haryana ranks among India's top states for timely delivery of government services, according to Governor Ashim Kumar Ghosh. The Haryana Right to Service Commission's annual report reveals a 98% resolution rate for citizen appeals, aided by the innovative Auto Appeal System that streamlines grievance redressal.
- 01Haryana is a leading state in delivering timely government services.
- 02The Auto Appeal System automatically escalates unresolved applications to higher authorities.
- 03The Haryana Right to Service Commission has resolved 98% of appeals.
- 04Governor emphasizes the importance of transparency and accountability in governance.
- 05The Commission has evolved from a manual to an automated appeal process since its establishment in 2014.
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Haryana Governor Ashim Kumar Ghosh announced that the state is among the top performers in India for timely government service delivery. During the release of the Haryana Right to Service Commission’s annual report for 2024–25 at Lok Bhawan, he praised the innovative Auto Appeal System, which automatically escalates applications that exceed their stipulated time frame to higher authorities. This system enhances grievance redressal, a vital aspect of democracy, ensuring citizens receive timely responses. Chief Commissioner TC Gupta noted that the Commission has effectively handled 27,43,481 appeals since its inception in 2014, achieving a remarkable 98% disposal rate. The governor reiterated that effective governance hinges on transparency, accountability, and timely service delivery, aligning with Prime Minister Narendra Modi's vision for outcome-oriented governance.
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The efficient delivery of government services in Haryana means that residents can expect quicker responses to their grievances, enhancing their overall experience with public services.
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