The Reserve Bank of India (RBI) has announced significant changes to its business correspondent model aimed at enhancing the delivery of financial services, particularly in underserved areas. The new framework introduces three types of delivery points: branches, business correspondent-banking outlets (BC-BO), and business correspondent-banking touchpoints (BC-BT). BC-BOs will operate for a minimum of four hours daily, while BC-BTs will offer flexible service hours. This revamp aims to strengthen the banking services ecosystem and expand financial inclusion. The RBI has also proposed a structured remuneration system for business correspondents, which will include fixed and variable components linked to customer satisfaction metrics. The central bank has called for public feedback on these draft norms by May 5, with a goal to simplify the eligibility criteria for engaging business correspondents. Notably, the total number of BC outlets has decreased from 15.47 lakh in FY24 to 13.10 lakh in FY25, highlighting the need for these reforms.