House Of Salat, a restaurant in Cuttack, Odisha, has voiced strong concerns against Zomato, claiming they were penalized for mistakes made by a delivery partner. In a detailed Instagram post, the restaurant highlighted that despite preparing and handing over the correct order, they faced negative reviews and a drop in ratings due to delivery failures. The management criticized Zomato for a lack of accountability, stating that small businesses suffer significant consequences without the ability to defend themselves. They called for a fairer system that separates restaurant errors from delivery issues, allowing for direct communication to resolve complaints. The restaurant emphasized that unfair complaints can severely impact their business, urging Zomato to create a more transparent and accountable framework. Social media users echoed these sentiments, sharing similar experiences with delivery issues affecting their ratings.