On Thursday, Instacart, a leading online grocery delivery service, experienced significant outages, with over 2,000 reports of issues from users in major cities including San Francisco, Jacksonville, Chicago, and Los Angeles. Customers reported being unable to complete deliveries or access necessary order information. In response to complaints, Instacart's support team acknowledged the problem via social media and stated that their IT team is working to resolve the issue as quickly as possible. The exact cause of the outage remains unclear.

In the meantime, users can attempt several troubleshooting steps to resolve issues with the Instacart Shopper app. These include force closing and restarting the app, clearing cache and data, updating the app, checking internet connections, and reinstalling the app if necessary. Instacart also advises users to log out and back in, check account status, and wait for a while before trying again, as many issues may resolve themselves after backend syncing. For persistent problems, contacting Instacart Shopper Support is recommended.