EasyJet Passengers Criticize New Hand Luggage Sizing Trial at Gatwick Airport
EasyJet passengers say they’re being ‘set up to fail’ by new hand luggage trial
Metro
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Passengers on EasyJet flights from London Gatwick are expressing frustration over a new hand luggage sizing trial that they claim is unfair. Many feel the handheld sizers used at the gate make it difficult to comply with size regulations, leading to additional charges for oversized bags.
- 01EasyJet is trialing handheld luggage sizers at London Gatwick.
- 02Passengers report confusion and frustration over inconsistent sizing checks.
- 03Ground staff allegedly prioritize charging fees over assisting passengers.
- 04EasyJet maintains that the trial is limited and dimensions match standard sizers.
- 05Concerns arise over staff bonuses for identifying oversized luggage.
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EasyJet passengers are voicing their concerns regarding a new trial of handheld luggage sizers at London Gatwick Airport. Many travelers feel that the sudden switch from standard sizing cages to handheld sizers at the gate creates an unfair situation, as these devices often lead to bags being deemed oversized. One passenger described the experience as feeling like they were 'set up to fail,' particularly since their bag fit perfectly in the standard sizing cage. EasyJet clarified that the trial involves a small number of flights and that the dimensions of the handheld sizers are consistent with standard measurements. The airline also emphasized that charges for oversized bags are only applied if a bag exceeds the booked allowance. Additionally, a leaked email revealed that staff at Swissport, which operates passenger gates, receive bonuses for identifying oversized bags, raising concerns about the motivations behind enforcing these rules. EasyJet allows one small cabin bag per passenger, with specific size and weight restrictions, and charges approximately £48 for bags that exceed the allowance.
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The new hand luggage sizing trial could lead to increased fees for passengers, causing financial strain for those who may not comply with the new checks.
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