Surge in Digital Transactions at Ludhiana Junction Railway Station
Digital transactions gain traction at Ludhiana railway station, dedicated counters alloted
Hindustan Times
Image: Hindustan Times
Digital payments at Ludhiana Junction Railway Station have surged, with 20-25% of unreserved tickets and nearly 50% of reserved bookings processed digitally since the introduction of new facilities in 2024. A dedicated awareness campaign is further promoting digital transactions among passengers.
- 01Digital payments for unreserved tickets have reached 20-25%.
- 02Nearly 50% of reserved ticket bookings are now digital.
- 03Dedicated counters for digital transactions have been established.
- 04An awareness campaign is running to encourage digital payment adoption.
- 05Operational efficiency has improved with reduced cash handling.
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At Ludhiana Junction in Punjab, India, digital transactions have gained significant traction, with 20-25% of unreserved tickets and nearly 50% of reserved bookings processed digitally. This shift follows the introduction of digital payment facilities by the Indian Railways in 2024. The Ferozepur Division has established dedicated booking windows for digital transactions at major stations, including Ludhiana, to streamline ticketing and improve crowd management. To further enhance adoption, an awareness campaign is being conducted from April 6 to April 23, encouraging passengers to utilize digital payment methods. A senior station official noted that initial hesitance due to safety concerns has diminished, leading to a notable increase in acceptance. The transition to digital has also improved operational efficiency by minimizing cash handling and allowing payments to be routed directly to railway accounts, easing the workload on ticketing staff. Additionally, the Railways is promoting the 'Rail One' mobile application, which facilitates the booking of both reserved and unreserved tickets, as well as real-time train tracking.
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The shift to digital payments is expected to enhance the overall travel experience for passengers by reducing wait times and improving transaction security.
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